Government Relations Unit
The Government Relations Unit is responsible for following up on and completing government services and transactions related to University employees and non-Saudi contracted staff. These include residency, visas, passports, recruitment of dependents, transfer of services, and coordination with relevant government entities, contributing to smoother procedures and an improved beneficiary experience.
Responsibilities
Issue, renew, and update resident ID information and follow up on related procedures.
Follow up on exit and re-entry visas, final exit visas, cancellations, and extensions in accordance with approved regulations.
Update passport information for contracted employees.
Follow up on service transfer procedures for non-Saudi contracted employees in accordance with approved regulations and approvals.
Follow up on visit and family recruitment requests in coordination with relevant government entities.
Complete government procedures related to individuals whose contractual relationship with the University has ended.
Visit government entities when a service cannot be completed electronically, provided the case does not require the beneficiary’s personal attendance.
Receive and follow up on beneficiary inquiries and requests.
Follow up on urgent cases through approved communication channels and procedures.
Frequently Asked Questions
According to the information provided by the Unit, renewal procedures should begin sufficiently in advance of the expiry date to avoid delays and regulatory penalties.
Yes, in accordance with approved regulations and requirements.
Requirements include a valid passport, payment of applicable fees, valid medical insurance where required, and the absence of any issues that would prevent completion of the service.
Penalties or restrictions on certain services may apply in accordance with applicable government regulations.
You should ensure that your residency and travel documents remain valid and meet all regulatory requirements throughout the travel period.
The request should be submitted through the University’s approved channels and procedures.
A single visa allows one journey during its validity period, while a multiple visa allows more than one journey during its validity period, in accordance with applicable regulations.
Yes, subject to applicable government regulations and requirements.
Issuance of a final exit visa is subject to completion of all regulatory obligations and requirements, as well as the University’s employment termination and clearance procedures.
This may be done in accordance with the regulations and statutory period specified by the relevant authorities.
The passport must be renewed through the relevant authority in the beneficiary’s country, after which the required data update procedures should be completed with the appropriate government entities.
The passport must be valid in accordance with applicable regulatory requirements.
A request should be submitted to the Unit after the passport has been renewed so that the information can be updated through the approved channels.
A family recruitment request should be submitted and the regulatory requirements completed, after which the visa and entry procedures are followed in accordance with approved regulations.
Yes, subject to applicable regulations, fulfillment of the required conditions, and obtaining the necessary approvals.
This may be due to an expired regulatory document, issues recorded against the request, or incomplete approvals or requirements.
Required payments must be completed through the approved official channels before the service is processed, where applicable.
Processing time varies depending on the type of service, completion of requirements, and related procedures.
Requests can be tracked through the Diwan System or by contacting the Unit.
The Unit can be contacted through its approved email address and internal extension numbers.
